Frequently Asked Questions

Who should use this service?

  • Travel a lot and leave your property empty?

 

  • Selling a property and wish to maximise income while its empty?

  • Investment property owner or landlord looking for a more lucrative alternative to traditional letting?

  • Airbnb host who wishes to offload  the menial tasks of hosting?

 

I'm not currently on Airbnb, can you set up the listing for me?

 

  • Absolutely! We'll organize professional photographs, create your listing and everything else you need to get set up, all for free when you sign up for our service.

 

How does it work?

  • When you sign up with AirHomeHK, we treat you home as well as our own. We'll create your listing and optimise its prices daily​, using our extensive data history.

  • We talk to your guests, make sure they're a good fit and check them in, talk them through the home user guide and personally hand over the keys. We'll be there for your guest thoughout their stay and when they're ready to go we will recieve the keys back from them and bid them farewell,  ensuring you that important five-star review!

  • Our professional cleaning team will service your property and change all the linens and towels, providing hotel-quality white sheets, towels, bathmats and disposable toiletries. We then turn over your property in time for the next guest; meaning same-day check ins are catered for.

 

  • We take care of your guests 24/7 and respond to their queries instantly  so that you can ensure that 5 star review and rise up the search rankings on airbnb.com

 

​What about security?

  • We know that your home is precious. We respond to any needs of you or the guest 24/7. Airbnb maintains a USD $1,000,000 guarantee on damages caused by guests in addition to any primary insurance you wish to take out locally. Personal items you wish to be stored can be arranged to be taken care of at minimal cost with a third party company. All our staff are vetted and insured.

I'm interested, how can I sign up?​

  • When you sign up with our service its important we meet face to face so we can build our relationship and inspect the property. We need 2 set of keys to be provided which will be kept secure at all times. We'll have a brief conversation about the property and our service so we can put together a package that fits your needs. All you need to provide is basic cleaning equipment and the dates you wish to let your property out on!

How do I get paid?

  • All proceeds from bookings on Airbnb go directly to you via PayPal, we bill you monthly for our services.